Update 2 from my pilot course on Quality Monitoring and Improvement for the Social Services: It was great fun watching social service students catch on to the idea of improvement cycles, charters, and how to know if your change is … Continue reading
Tim Wood, a middle aged civil servant sits at a metal 1963 vintage Steelcase desk. A pile of forms stuff an inbox in the upper left portion of his desk. There is not a computer in sight. In a … Continue reading
Tools? We’ve got your tools right here. Step right up. Quality improvement tools used by professionals the world over. You don’t need no damned six sigma. We’ve got you covered at qualitysocialservice.com. Here are five tools for the emerging QI … Continue reading