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Nate Israel and I have begun recruiting agencies for our study on how performance management systems mature over time in private child and family service agencies. Read more about the study here. … Continue reading
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The University of Chicago and Chapin Hall Center for Children at the University of Chicago today announced that they will be funding a new research project to explore performance measurement in private child and family service agencies. The study, Understanding and … Continue reading
There are lots of resources out there for the budding quality professional in the social services to get some quality game. Social service folks are always looking for the cheap way to do things. There is no cheaper way to … Continue reading
John Priebe, who blogs on the quality profession, argues this week that it is up to the quality professional to take charge of his or her own training. This resonates strongly in the social services. In only rare exceptions does the … Continue reading
The graphic to the right shows the most common metrics used in quality work in manufacturing and service industries across the globe, according to the Global Quality Survey administered by the American Society for Quality. (The full report is available … Continue reading
Is there is any thing implementation scientists like more than a fancy figure? I think not. All the most highly cited articles seem to have one. This spring’s entrance into the pageant is the Behavior Change Ball, shown here in … Continue reading
The current issue of Quality and Safety in Healthcare contains an incisive editorial by Kaveh Shojania and Eric Thomas about why the QI field has not been able to demonstrate widespread improvements in patient safety as a result of their efforts. … Continue reading