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A recent post noted how little training in quality improvement appears to have made it to the quality improvement workforce in child welfare. Why is that? … Continue reading
Monthly Archives: March 2013
Return on investment (ROI) is the holy grail of quality work, not just in the social services. It was heartening to read this week of a research study (also look here) showing ROI on providing quality mental health services in the … Continue reading
Rarely does the public get a glimpse into the working of quality improvement systems in place in a public social service. In 2012, the National (Child Welfare) Resource Center on Organizational Improvement (NRCOI), conducted semi-structured phone interviews with 31 state … Continue reading
Good ideas need champions and the New York Times is the champion of positive deviance. They followed up articles from 2008 and 2009 this week with a reminder on the power of the positive deviance approach. While some think of positive … Continue reading