Tools? We've got your tools right here. Step right up. Quality improvement tools used by professionals the world over. You don't need no damned six sigma. We've got you covered at qualitysocialservice.com. Here are five tools for the emerging QI pro in you.
Pareto charts help you figure out where the bulk of your problems are.
Fishbone diagrams help you figure out the root causes of problems. Just ask why why why? And why? And why?
Run charts let you see what is happening over time. Look at the fun you can have when you have data on 25 or more points in time.
Thinking of trying something new? Run a SWOT analysis on it.
WTF? Don't know what is going on. You don't really know what the problem is unless you can draw it. Start with a process flow chart.